Top two key techniques to analyze data:

There are many techniques to analyze data. In this post, we’re going to talk about two techniques that are critical for good data analysis! They are called “Benchmarking” and “Segmentation” techniques – Let’s talk a bit more about them:

1. Benchmarking

It means that when you analyze your numbers, you compare it against some point of reference. This would help you quickly add context to your analysis and help you assess if the number if good or bad. This is super important! it adds meaning to you data!

Let’s look at an example. CEO wants to see Revenue numbers for 2014 and an analyst is tasked to create this report. If you were the analyst, which report would you think resonated more w/ the CEO? Left or Right?

Benchmarking data providing context in analysis

I hope the above example helped you understand the importance of providing context w/ your data.

Now, let’s briefly talk about where do you get the data for benchmark?

There are two main sources: 1) Internal & 2) External

The example that you saw above was using an Internal source as a benchmark.

An example of an external benchmark could be subscribing to Industry news/data so that you understand how your business is running compared to similar other businesses. If your business sees a huge spike in sales, you need to know if it’s just your business or if it’s an Industry wide phenomenon. For instance, in Q4 most e-commerce sites would see spike in their sales – they would be able to understand what’s driving it only if they analyze by looking at Industry data and realizing that it’s shopping season!

Now, let’s shift gears and talk about technique #2: Segmentation.

2. Segmentation

Segmentation means that you break your data into categories (a.k.a segments) for analysis. So why do want to do that? Looking at the data at aggregated level is certainly helpful and helps you figure out the direction for your analysis. The real magic & powerful insights are usually derived by analyzing the segments (or sub sets of data)

Let’s a look at an example.

Let’s say CEO of a company looks at profitability numbers. He sees $6.5M and it’s $1M greater than last years – so that’s great news, right? But does that mean everything is fine and there’s no scope of optimization? Well – that could only be found out if you segment your data. So he asks his analyst to look at the data for him. So analyst goes back and after some experimentation & interviews w/ business leaders, he find an interesting insight by segmenting data by customers & sales channel! He finds that even though the company is profitable – there is a huge opportunity to optimize profitability for customer segment #1 across all sales channel (especially channel #1 where there’s a $2M+ loss!) Here’s a visual:

segmentation data Improve profitability low margin service offerings customers

I hope that helps to show that segmentation is a very important technique in data analysis!

Conclusion:

In this post, we saw segmentation & benchmark techniques that you can apply in your daily data analysis tasks!

Answering a question using data: Are marketers around the globe shifting their dollars to digital ads?

Answering a question using data: Are marketers around the globe shifting their dollars to digital ads?

According to the data shared by emarketer, we can clearly see that the Traditional Ad market is reaching a saturation state in 5 major economies (US, China, UK, Japan, Germany) while the digital ad market will see steady growth in some economies & explosive growth in US & China…but the market size of traditional ads will still certainly remain much bigger in US while market size of digital ads in china will overtake the traditional ads in 2017.

So to answer the question: Marketers are not decreasing their existing budgets for traditional ad channels but the increased marketing budget dollars seems to be directed to digital ads market.

Very interesting data-set, I encourage you to play with it!

Thanks Avinash Kaushik for sharing this interesting tool.

I was playing with the data using Excel & Tableau, here’s a public workbook if you’re interested: https://public.tableausoftware.com/profile/paras.doshi#!/vizhome/WorldWideAdSpend/Dashboard-DigitalAdSpendvsTraditionalAdSpend

YoY growth - Digital Ad Spends vs Traditional Ad Spend

Now, it’s your turn! What insights do you get from this data?

#sqlpass webinar: “Data Analytics Explained for Business Leaders” on 1/15

A quick blog post to let you know about a #sqlpass webinar on 1/15.

Data Analytics Explained for Business Leaders

Thu, Jan 15 2015 12:00 (UTC-05:00) Eastern Time (US & Canada)

RSVP: http://bit.ly/PASSBAVC011515


Abstract:

Description: The world is becoming more efficient. Today, seventy percent of the companies that graced the Fortune 1000 list a mere decade ago have vanished. Agility and survival are function of innovation, culture, and the ability to predict the future. To that end, data analytics offers a lifeline, a means of survival that will drive productivity and continue to disrupt and redefine business. However, the resources available to today’s business leaders sit on two vastly different ends of the spectrum. On the one hand, highly technical academic resources and on the other largely fluffy overviews of value propositions and potentials. The state of the industry shouldn’t be surprising. The same dynamics played out in early years of the internet. Software providers, technical leaders, and consulting firms greatly benefit from mystifying the world of data analytics into something that is incomprehensible. That lack of conceptual understanding is incredibly risky and propels the cost of analytics initiatives upwards. This webcast aims to bridge that gap between the technical data scientists and business leaders. Ultimately, this understanding will help to: – Connect the strategic goals of business leaders with the capabilities of technical advisers – Focus investments and initiatives within analytics and technology – Distill immensely complex subject matter into comprehensible examples – Accelerate the path to value and increase the ROI of analytics initiatives


Speaker Bio

Alex is a Predictive Analytics Architect in the Oil and Gas industry with a passion for distilling complexity into insights and evangelizing data science. His work has been featured on KDNuggets and he was recognized by DataScienceCentral as a top 180 blogger in 2014.

RSVP: http://bit.ly/PASSBAVC011515

I hope to see you there!

Five actions that you can take if you measure your analytics/business-intelligence solution usage:

Summary:

In this post, I am going to share five actions that you can take you if measure your analytics/business-intelligence solution usage:

Five actions!

I’ll highly encourage business stakeholders & IT managers to consider measuring the usage of their analytics/business-intelligence solutions. From a technical standpoint, it shouldn’t be a difficult problem since most of the analytics & business intelligence tools will give you user activity logs. So, what’s the benefit of measuring usage? Well, in short, it’s like “eating at your restaurant” – if you’re trying to spread culture of data driven decision-making in your organization, you need to lead by example! And one way you can achieve that is by building a tiny Business Intelligence solution that measures user activity on top of your analytics/business-intelligence solution. if you decide to build that then here are five actions that you can take based on your usage activity:

Let’s broadly classify them in two main categories: Pro-active & Reactive actions.

A. Pro-active actions:

1. Identify “Top” users and get qualitative feedback from them. Understand why they find it valuable & find a way to spread their story to others in the organization

2. Reach out to users who were once active users but lately haven’t logged into the system. Figure out why they stopped using the system.

3. Reach out to inactive users who have never used the system. it’s easy to find inactive users by comparing your user-list with the usage activity logs. Once you have done that, Figure out the root-cause – a. Lack of Training/Documentation b. unfriendly/hard-to-use system c. difficult to navigate; And once you have identified the root-cause, fix it!

B. Reactive actions:

4. If the usage trend if going down then alert your business stakeholders about it and find the root-cause to fix it?

Possible root causes:

– IT System Failure? Fix: make sure that problem in the system never happens again!

– Lack of documentation/Training? Fix: Increase # of training session & documentation

downward trend line chart

5. It’s a great way to prove ROI of an analytics/business-intelligence solution and it can help you secure sponsorship for your future projects!

Conclusion:

In this post, you saw five actions that you can take if you measure your usage activity of your analytics/business-intelligene solution.

I hope this was helpful! I had mentioned user training in this article and so if you want to learn a little bit more about it, here are a couple of my posts:

1. http://parasdoshi.com/2014/05/05/presented-at-sqlsat-305-dallas-ba-edition/

2. http://parasdoshi.com/2014/05/07/how-to-train-your-users-to-create-their-own-business-intelligence-reports-5-of-5-post-training/

Example of using segmentation to identify low-margin service offerings:

Example of using segmentation to identify low-margin service offerings:

Problem:

Need advanced data analytics techniques to analyze profitability data

Solution:

Here’s an example of how customer segmentation helped identify some low margin service offerings:

Improve profitability low margin service offerings customers

Live tweeted #sqlpass’s Business Analytics VC webinar: 13 Excel Tips!

I was live tweeting during our monthly PASS Business Analytics VC meeting, Here are the tweets to learn about 13 Excel Tips!

Thanks everyone who attended, I hope it was helpful!

Here are some ways to follow the Virtual Chapter:
Website: http://bavc.sqlpass.org/
Youtube: https://www.youtube.com/channel/UCOiRAA4gBxEeVxwmEZ1qy1w
Twitter: https://twitter.com/passbavc
LinkedIn: https://www.linkedin.com/groups/PASS-Business-Analytics-Virtual-Chapter-6701113

Dashboard – Asset management & planning for a global crisis response team:

Dashboard – Asset management & planning for a global crisis response team:

Problem:

Asset (Volunteers, Field offices & Equipments) management & planning for a global crisis response team.

Solution:

Working in a team, we created statistical surveys for field works to collect data about current state & estimated future needs. We also helped them with data gathering & cleaning tasks. After that, we helped them analyze & visualize the data to find actions for executives leading the global crisis response team.

Here’s a mockup of one of the ten data visualization created for them:

Asset Management Global crisis response

News from PASS Summit’14 for Business Analytics Professionals: #sqlpass #summit14

This post is a quick summary for all Business Analytics related updates that I saw at PASS Summit’14:

1. Theme of the Keynote(s)/Session(s) seemed to be around educating the community about the benefits of the NEW(er) tools. I saw demos/material for cloud-based tools like SQL databases, Azure stream analytics, Azure DocumentDB, AzureHDInsight & Azure Machine learning. The core message was pretty clear: A data professional does two things – 1) Guards data OR 2) helps to generate Insights from Data – And they will need to keep up-to-date on the new tools to future-proof their career.

Read more about this here: http://blogs.technet.com/b/dataplatforminsider/archive/2014/11/05/microsoft-announces-major-update-to-azure-sql-database-adds-free-tier-to-azure-machine-learning.aspx

2. Coming soon: Power BI will be able to connect to on-premise SSAS data sources (multi-dim & tabular).

3. Coming soon: A better experience to create Power BI dashboards.

Read more about Power BI updates here: http://www.jenunderwood.com/2014/11/05/pass-summit-2014-bi-news/

4. Azure Machine Learning adds a free-tier! You won’t need a credit-card/subscription to sign up for this.

5. I also saw sessions proposing new way of thinking about an architecture for “Self Service BI” and “Big Data” which might be worth following because since these are newer tools, it’s definitely worth considering an architecture that’s designed to make the most of the investments in these new tools. That’s it & I’ll leave you with a quote from James Phillips from Day 1’s keynote:

Business Intelligence system – Customer Complaints – B2B company:

Business Intelligence system – Customer Complaints – B2B company:

Analyzing customer complaints in crucial for customer service & sales teams. It helps them increase customer loyalty and fix quality issues. To that end, here’s a mockup:

Note: Drill down reports are not shown, details are hidden to maintain confidentiality and numbers are made up.

Customer complaint dashboard quality feedback

Sales Bookings vs Quota Dashboard for a B2B company:

Sales Bookings vs Quota Dashboard for a B2B company:

Business Goal:

Need a daily report delivered in sales team’s inbox that shows Sales Team’s Bookings vs Quota for current & next month.

Brief Description:

Ability to see Bookings vs Quota in near real-time is a key to effectively manage performance for any sales team. Before the project, analyst(s) would have to manually put together this report and since the report took more than a day to put together they couldn’t afford to run it daily and so they delivered this report bi-weekly/monthly basis to the sales team. After the project, the process was automated and the sales team received an email with a report on a daily basis and this helped them see Bookings vs Quota in near real-time. As a famous saying goes “if you can’t measure it, you can’t improve it” (by Peter Drucker) – in this case, the report helped them measure their actual numbers against their goals and helping them improve their sales numbers which directly hits their top-line!

Tools used: SharePoint report subscription, SQL server analysis services, SQL Server Integration services, SQL server reporting services & Excel.

Mockup:

Note: Drill down reports are not shown and the numbers are made up.

Sales Team bookings vs quota dashboard